Refund policy

We take pride in delivering freshly baked, high-quality cookies. Due to the perishable nature of our products, we do not accept returns or offer refunds.

Order Issues & Quality Concerns:

If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of delivery with a photo of the issue. We will assess the situation and, at our discretion, offer a replacement or store credit.

Cancellations & Changes:

Orders cannot be cancelled or modified once they have been processed. Please double-check your order before completing the checkout process.

Lost or Delayed Shipments:

Once your order has been dispatched, we are not responsible for shipping delays caused by couriers. If a package is lost in transit, we will work with the courier to resolve the issue, but refunds will not be provided.

For any issues please contact us on hello@thecookiedealer.com